Frequently Asked Questions
Find answers to the most common questions about shopping with Zyntrix.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods available at checkout through Shopify Payments.
Is it safe to shop on your website?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed securely through Shopify's payment gateway.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can return items according to our return policy.
Shipping & Delivery
How long does shipping take?
UK: Standard shipping takes 14-17 business days
Saudi Arabia: International shipping typically takes 14-21 business days
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over £50.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package on the carrier's website or visit our Track Order page.
Do you ship internationally?
Yes, we currently ship to the UK and Saudi Arabia. International customers may be responsible for customs duties and import taxes.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with proof of purchase. Please see our Return Policy page for full details.
How long do refunds take?
Once we receive and approve your return, refunds are processed within 5-10 business days to your original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Products
Are your products authentic?
Yes, all products sold on Zyntrix are 100% authentic and sourced from authorized suppliers.
Do products come with a warranty?
Many of our products come with manufacturer warranties. Warranty information is included in the product description and packaging.
What if I receive a defective product?
If you receive a defective or damaged item, please contact us immediately with photos. We'll arrange a replacement or full refund.
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view order history.
How do you protect my personal information?
We take privacy seriously and comply with UK GDPR and Saudi Arabia's PDPL. Please see our Privacy Policy for details on how we collect and protect your data.
Contact Us
How can I contact customer service?
You can reach us through our Contact page. We aim to respond to all inquiries within 24-48 hours.
Still have questions? Don't hesitate to contact us – we're here to help!
